I have used Safeserve now for about seven years and felt compelled to recommended them to other ventures and businesses I have dealings with.

The reason is simple, they are a small company and as a result treat their customers like gold-dust. You can get access to technical help when you need it, they respond immediately to any server issues and downtime, keep you up-to-date, and they treat you fairly and personably on the phone.

We did had some subtle loading problems with one of the advanced features in Safemailer, the Safeserve bulk mailing program, and the staff did not rest until they had got to the bottom of it, despite it being intermittent, not that disruptive and tough to diagnose.

In short, all the people at Safeserve go the extra mile and yet they are priced comparably with anyone in the market.

Regarding our email and website services, as an SME we wanted to work with a similar type of organisation who were committed to similar values and high standards.

Close working relationships – don’t feel you are a nuisance when you phone up for advice!

Accessibility (by phone and, if necessarily, physically).

High quality of service (sustainability, problem solving, reliability of email which is a business lifeline for us).

Patience – we are not tekkie folk and can ask some really dumb questions, but explanations are always sensible and in words of one syllable.

As well as the above, we value the sense of openness and innovation in our conversations. We’ll go away and think about that – kind of response.