Regarding our email and website services, as an SME we wanted to work with a similar type of organisation who were committed to similar values and high standards.

Close working relationships – don’t feel you are a nuisance when you phone up for advice!

Accessibility (by phone and, if necessarily, physically).

High quality of service (sustainability, problem solving, reliability of email which is a business lifeline for us).

Patience – we are not tekkie folk and can ask some really dumb questions, but explanations are always sensible and in words of one syllable.

As well as the above, we value the sense of openness and innovation in our conversations. We’ll go away and think about that – kind of response.

Recently we replaced our many BT landlines with a Splicecom phone system installed by Safeserve.

Keeping the same phone numbers and speeding up response times with the addition of voicemail and, most important, an automatic voicemail-to-email facility, means that clients get a better service, and a transparent one.

Now calls can be put through to wherever the person they want is located – in the office, working from home or even to a mobile – without delay.